At Santa Maria Software, Inc., we have a long standing reputation of providing an excellent, easy to use, Dealer Management and Point of Sale Software package to Motorcycle and PowerSports professionals, both within the US and international. We have committed ourselves to maintaining and improving this reputation by making quality, integrity and excellence the hallmarks of our business. Our flagship product was originally designed by a dealer for dealers. We listen to the comments and suggestions from of our customers to continually improve and insure our solution is viable in the current marketplace. To sustain and enhance our leadership position in the PowerSports industry, we continue to recruit, develop and motivate individuals whose skills, values, and work ethic will grow and improve our business.
Technical Support Associate
Job Summary
We currently have a career opportunity at our corporate office located in Nipomo, California. In this role you will be responsible for providing technical service and support to our customers whom we serve by providing accurate, friendly support for any/all computer related concerns. Our main focus is on our dealer management software, we also assist our customers with any computer related issue that may come about. The customer expects us to communicate with them in a clear and professional manner.
Job Responsibilities
Work within the framework of a team involving day-to-day activities including: learning new software systems, basic computer technical support, fielding customer support calls, research and problem resolution, documention of support issues, customer follow up with on-going issues, and coordination of support issues with appropriate staff. Although we make every effort to solve each issue upon initial contact with the customer, this cannot always happen. If an issue requires further investigation or additional information, not available at the time of the call, effective research and a call back may be required. Prompt follow-up on promised call-back is mandatory.
Basic Qualifications
This position requires a variety of skills including effective administration, training, communication, self-motivation, excellent inter-personal skills, reliability, excellent phone etiquette, time management and unquestionable work ethics. Must have basic knowledge of networking and sharing resources over a network.
Requires the ability to do a “walk-thru” for mapping a network drive, and setting up network printers as an everyday occurrence. Knowledge of Windows 98, ME, 2000, XP, and Vista networking is extremely helpful.
An understanding of DOS and databases (in general) is very helpful, but not required.
Counterman DMS Software is database reliant, so knowledge of basic use and manipulation of general databases is very helpful.
Some programming skills are very helpful which will assist in the understanding of programming “loops” and “processes”. The better the program is understood, the better we are able to help out customers. Knowledge of Counterman Pro not a requirement, but very helpful. We will teach you the intricacies of the software.
Limited out of area travel is a possibility, as we sometimes travel to expos and customer sites for support, training.
Santa Maria Software offers competitive compensation and benefits programs, including health care, sales bonuses, paid sick days, vacation, business casual attire, and ability to grow with a solid growth oriented company.
Please submit a detailed resume to include salary history and references. Email resume to webmaster contact below.
